Frequently Asked Questions
General information
Shipping & Delivery
What payment methods do you accept?
We accept PayPal, Google Pay and major cards that are accepted by Paypal—Visa, Mastercard, American Express, Discover, UnionPay, JCB, Diners Club.
What is Corvaine doing for the climate?
We contribute 1% of our revenue to carbon removal through Stripe Climate, directing funds to a vetted portfolio of permanent carbon removal projects—such as Climeworks (direct air capture with underground mineral storage) and Charm Industrial (biomass-to-bio-oil sequestration). Stripe Climate partners with Frontier to evaluate and purchase high-quality carbon removal, so every Corvaine order helps scale these technologies.
How can I contact Corvaine support?
Email support@corvaine.com and include your order number for faster help. For more information, visit our Contact Us page.
Do you ship internationally?
No. We currently only ship to the US. For more information, please see our shipping policy.
What happens after I place my order?
You’ll receive a shipping confirmation email with your tracking number when your order ships. Tracking can take 2–4 days to update after dispatch—thanks for your patience.
You can also visit our Track Your Order page and enter the tracking number from your email.
How do I track my order?
Visit Track Your Order and enter the tracking number from your shipping email. Tracking updates may take 2–4 days to appear after dispatch.
I entered the wrong shipping address—what should I do?
Email support@corvaine.com immediately with the subject “URGENT — Address Change” and include your order number and the correct address.
If your order hasn’t shipped, we’ll update it. If it has already shipped, we’re unable to change the address.
My tracking shows “Delivered,” but I didn’t receive it.
Once a carrier marks a package as delivered, Corvaine isn’t responsible for loss or theft. Please check with household members and neighbors, look around the delivery area, and contact the carrier to open a claim. If you still need help, email support@corvaine.com.